Who we are looking for
We are looking for a full-time remote technician who can sit on the front line with our customers, pick up the phone, and guide them through any hiccups they encounter with our machines.
Our machine contains electronics, plumbing, and mechanical gears, motor, gearbox, loadcell, PCB, air pump, cables, etc.
During the first few months you’ll shadow our senior engineer on California hours so you can soak up our procedures and get comfortable with the product line. After roughly six months, you may switch to your own schedule as long as it keeps you available during a typical workday in Eastern Europe or Vietnam/Philippines/India time zones. The role is Monday through Friday, eight hours a day, on a fixed monthly salary.
Day-to-day you’ll be answering inbound calls, logging each case in our CRM, walking chefs or maintenance staff through step-by-step troubleshooting, and escalating anything truly out of the ordinary to our engineering department. I’ll judge success by first-call resolution rate, accurate case notes, and customer feedback scores.
Down the road, if you are interested, you could also perform site survey, installation, repair, and maintenance at customer site.
Requirements
- Interest in mechanical parts or have relevant expedience
- Solid technical support experience — you know how to listen, isolate a fault, and talk someone through a fix without seeing the hardware in person.
- Fluent, confident English on the phone and in writing.
- Comfort diagnosing hardware failures and common user errors; software problems are rare in our field.
- A reliable internet connection, a quiet workspace, and the patience to explain the same procedure ten different ways if that’s what the customer needs.
Skills Required
- Fluent English (speaking and writing)
- Technical Support
- Troubleshooting
- Customer Service
- Mechanical Engineering (or Mechanical Aptitude if available)
- Electrical Troubleshooting
- Technical Documentation
- Phone Support
- CRM Software
Nice to have experience with
- Field Service
- Industrial Equipment
- Commercial Kitchen Equipment
- Plumbing
- Electrical Wiring
- Electronics
- PCB Repair
- Preventive Maintenance
- Gearboxes
- Electric Motors
- Pumps
- Sensors
- Load Cells
If you’re after a steady, long-term position with clear processes and room to grow, send over your CV, a quick note on your most relevant support role, and the time zone you plan to work from.
The salary posted in the post is based on your location, and we offer promotions from time to time base on your performance.